Privacy Policy

This privacy policy explains how AlpenVoice Coaching GmbH collects, uses, and protects personal information when you use our online platform. We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Swiss data protection law.

Information We Collect

We collect information to provide and improve our services. The types of information we collect depend on how you interact with our site.

Information you provide directly: This may include information you submit when you fill out forms, register for services, sign up for newsletters, or communicate with us. This information might include your name, contact details, and details about your interests or requirements related to our services.

Information collected automatically: When you visit our site, we may automatically collect certain information from your device, including your IP address, browser type, operating system, referring URLs, usage patterns, and dates/times of visits. This information is collected through cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect for various purposes, including:

To provide, operate, and maintain our services.

To process your requests and provide customer support.

To communicate with you, including responding to your inquiries and sending you updates or information about our services (where you have consented or where otherwise permitted by law).

To understand how you use our site and services to improve functionality and user experience.

To detect and prevent fraud and other illegal activities.

To comply with legal obligations.

Legal Basis for Processing

We process your personal information based on one or more of the following legal bases:

Your consent: Where you have given us clear consent to process your personal data for a specific purpose.

Necessity for performance of a contract: Where the processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.

Compliance with a legal obligation: Where the processing is necessary for compliance with a legal obligation that applies to us.

Legitimate interests: Where the processing is necessary for the purposes of our legitimate interests or those of a third party, except where such interests are overridden by your fundamental rights and freedoms.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Sharing Your Information

We may share your personal information with trusted third parties to help us operate our site, conduct our business, or service you, provided that those parties agree to keep this information confidential and comply with data protection laws. These third parties may include service providers who perform services on our behalf, such as hosting, data analysis, payment processing, and IT services. We do not sell or rent your personal information to third parties for their marketing purposes. We may also disclose your information if required by law or in response to a valid legal process.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Data Protection Rights

Under GDPR and other data protection laws, you have certain rights regarding your personal information. These rights may include:

The right to access: You have the right to request copies of your personal data.

The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.

The right to erasure: You have the right to request that we erase your personal data under certain conditions.

The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.

The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.

The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

The right to withdraw consent: Where we process your personal data based on your consent, you have the right to withdraw your consent at any time.

If you wish to exercise any of these rights, please contact us using the physical address provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to collect and use personal information about you. Cookies are small text files placed on your device. We use cookies to make our site work, analyze site usage, and understand user behavior. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our site.

Links to Other Websites

Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us at the address below. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will post the new privacy policy on this page. We encourage you to review this privacy policy periodically for any changes.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us by postal mail at:

AlpenVoice Coaching GmbH
69 Seefeldstrasse
8008 Zurich
Switzerland